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Date: 08/20/2009 Views: 3325

NY Waterways Tour at Pier 78 Tickets.jpg

Date: 08/20/2009
Owner: Manhattan NYC Photographer
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Crapy company and bad customer service

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The employees are treating customers like crap, they don't care about you and about your money. I had a horrible experience on March 29, 2010. I purchase 2 tickets online. We showed up on time and waited fo an hour before the employees told us we...

The employees are treating customers like crap, they don't care about you and about your money. I had a horrible experience on March 29, 2010. I purchase 2 tickets online. We showed up on time and waited fo an hour before the employees told us we couldn't go unless another person would buy a ticket for the cruise. They told us about a policy witch could be made up. The policy that nobody knows anything about it and it's not posted anywhere. We couldn't leave in our trip today because there had to be at least 10 people on the boat and we were only 9. They make us wait for one more person for more than half of hour. And remember this policy is not posted anywhere! Even if we already payed for our tickets, the only way to start the cruse was to purchase one more ticket so we could be 10 people on the boat, even if we were not. The customer service was terrible rude with all of us. I wasted my time today because the cruise started way to late. They made money for one more person, even that person wasn't there. But i hope they'll lose 10 more. Heed my warnings: DO NOT TAKE THIS CRUISE OR BE TREATED LIKE CRAP. Manhattan Harbor cruse it's a horrible company, even the manager doesn't care about the clients. The clients that actually bring the money in their business, pay their salary, and keeps that company going. And so, again, DO NOT USE THIS COMPANY. Because of the other people there we were obliged to pay our share for the other imaginary person for the cruise to take off. The employees there WERE LAUGHING AT US!!!! STAY AWAY. There are a bunch of other cruses in the same area, for ex: Address: Pier 83 at West 43rd Street and 12th Avenue New York NY 1001 they charge most likely the same price. So if you really want to have fun and enjoy your day without anybody to ruin it, and if you don't have any time to waist, DO NOT USE THIS CRUISE.

Posted by lucia (guest) on Tue 30 Mar 2010 11:43:15 PM EDT

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